(Applies to all our services)
With respect to our cancellation policy
We respectfully ask for 24 hours notice to cancel or modify an appointment. Last minute cancellations will be charged 50% of regular fee, while missed appointments will be charged the full service fee. We welcome you to send a family member or a friend in your place. We understand that there are circumstances that are out of your control and your therapist will try to accommodate when possible.
With respect to being late for your appointment
Clients are responsible for the time they reserve for their appointment. If you are late arriving for your scheduled time, the treatment will still end at the designated time with no change in fee.
We appreciate your respect to our policies as it allows us to accommodate all clients fairly and respect our therapist’s schedules. We do offer courtesy reminder emails 24 hours in advance.
If you have any questions regarding our cancellation policy please do not hesitate to contact us at (613) 446-4553.